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HSV

Eagers HSV

Colorado SportsCat Extended Warranty

New and demonstrator Colorado SportsCat models sold in Australia and registered on or after 1 July 2018 are covered by a 5 year / unlimited km warranty from the date of first registration. A 5 year / 200,000 km warranty, whichever occurs first, is applicable to fleet buyers.*

*Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the good repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure.

Roadside Assistance

HSV Owner’s enjoy the reassurance of a 5 year Roadside Assistance plan. So if the unexpected happens, we’re only a phone call away.

Whether it’s a flat battery, you’re out of fuel or your vehicle is immobilised, we’ll get you going with a jump start, enough fuel to get you to the nearest service station, or a taxi to get you on your way.

Benefits Description Cost Allocation
Battery
Battery
Jump start (standard 12V battery) Covered
Jump start (24V battery) – where available Covered
Battery replacement (odometer reading required / Vehicle less than 12 months old) Charged to HSV
Battery replacement (odometer reading required / Vehicle greater than 12 months old) Driver Expense
If specified battery unavailable: Vehicle will be towed to nearest dealer.
Bogged Vehicle
Booged Vehicle
Extrication ON
Extrication when bogged ON a 2WD legally trafficable road (by Service Provider’s usual method).
Covered
Extrication OFF
Extrication when bogged OFF a 2WD legally trafficable road (by Service Provider’s usual method).
Driver Expense
Special Equipment
Additional costs of special equipment (winches, additional or specialised vehicles)
Driver Expense
Definitions
A public or private road designed for and is in suitable state for a two-wheel drive vehicle. Includes the road-related areas immediately adjoining the road itself, such as road shoulders, breakdown lanes, median and parking places, AND
Road in which the Service Provider has permission to use and can be accessed safely by a standard Service Provider vehicle
Caravans / Trailers
Caravans / Trailers
Towing may be arranged for caravans or trailers whilst being towed by a VEHICLE which has experienced a roadside breakdown and requires towing, as per below
Tow to Safety
Tow to a safe location where caravan / trailer does not present a hazard to other road users
Covered
Tow same destination
If vehicle requires towing, caravan / trailer towing will also be arranged to the same destination. Any subsequent tow will be driver expense.
Covered
Special Equipment
Additional costs of special equipment (winches, additional or specialised vehicles)
Driver Expense
Fuel
Fuel
Sufficient fuel to drive to nearest fuel retailer Driver Expense
Petrol / Diesel / LPG
Towing to the nearest fuel retailer
Covered
Incorrect Fuel
Where the wrong type of fuel has been put into vehicle
Covered – As per Towing Benefits
Conditions
Quantity of fuel is determined by the attending service provider
Keys
Keys
IMPORTANT NOTE:
Replacement keys are at driver expense
Contractor attendance due to the following:
  1. Locked in keys
  2. Lost/Stolen keys
  3. Broken keys
  4. Immobiliser inoperative
Covered
A locksmith attendance can be arranged. Advise driver that there is no guarantee of a successful outcome Covered
OR a Tow as per Towing benefits Covered
Conditions
Service for lockout subject to satisfactory proof of driver ID, ownership or owner authority to drive vehicle
Definitions
Key means any device required to unlock / operate a vehicle. I.e. Includes transponders, remotes etc.
Natural Disaster
Natural Disaster
Reasonable alternative services may be arranged at Service Provider discretion. Covered
Off-Road Rescue
Off-Road Rescue
If the vehicle breakdown is off a legally trafficable road/remote area, service may be arranged at Service Provider discretion. Time delays may apply Driver Expense
Additional costs of special equipment (winches, additional or specialised vehicles Driver Expense
Remote Areas Any breakdown which occurs in a remote area is entitled to service, however delays may apply. Covered
Extraordinary Services Benefits:
  1. After all ERA and PIM benefits are exhausted and the customer is still dissatisfied, Extra-ordinary benefits may be offered. Service consultant must note on the job:
  2. Why the customer is dissatisfied
  3. What service the customer considered inadequate
  4. What service is being offered to satisfy the customer
  5. Limit of $300 inc GST
Covered
Personal Effects Where a driver’s personal effects and/or clothing are stolen or damaged as a result of breakdown, theft or accident, (does not include any goods carried in conjunction with any business, occupation, cash or credit cards), the driver is entitled to reimbursement. Covered
Taxi
Taxi
If vehicle is where a taxi service is present and / or available and towing is required, a single one-way taxi service can be arranged. Covered – up to $55 (inc GST)
Subsequent taxi service may be arranged Driver Expense
Towing – Country
Towing - Country
IMPORTANT NOTE:
Service provider towing contractors must ensure a dealer representative signs for all tows delivered to a servicing dealer
Towing for HSV SportsCat
In order of preference:
  1. Closest authorised HSV/Holden servicing dealer
  2. Nearest club facility; at the request of HSV, Assist is authorised to provide emergency repairs to minimise disruption to the driver, if repairs can be completed within one hour and at a cost of less than $500 (inc GST). The cost of repairs will be on charged to HSV. If repairs cannot be completed the vehicle is to be towed at Assist expense to the nearest HSV authorised dealer.
Covered
  1. Alternative Destination (including preferred dealer) at drivers request will be provided
Covered – within town area of the attending service provider

Driver Expense – outside town area of attending service provider
Additional Benefits
For out of hours, tow to nearest Service Provider facility first, then tow to as per numbered preferences above at next availability
See Country Towing benefits
Special equipment (e.g. go jacks, power winches, extended cables, 4WD towing vehicles) Covered
Towing – Metro
Towing - Metro
IMPORTANT NOTE:
Service provider towing contractors must ensure a dealer representative signs for all tows delivered to a servicing dealer
Towing for HSV SportsCat
In order of preference:
  1. Closest authorised HSV/Holden servicing dealer
  2. Nearest club facility; at the request of HSV, Assist is authorised to provide emergency repairs to minimise disruption to the driver, if repairs can be completed within one hour and at a cost of less than $500 (inc GST). The cost of repairs will be on charged to HSV. If repairs cannot be completed the vehicle is to be towed at Assist expense to the nearest HSV authorised dealer.
Covered
  1. Alternative Destination (including preferred dealer) at driver’s request will be provided
Covered – up to 50km from breakdown location.

Driver Expense – Over 50km from breakdown location
Additional Benefits
For out of hours, tow to nearest service provider facility first, then tow to as per numbered preferences above at next availability
See Metro towing benefits
Special equipment (e.g. go jacks, power winches, extended cables, 4WD towing vehicles Covered
Unattended or Unlocated Vehicles
Unattended or Unlocated Vehicles
Service will not be provided Covered (callout charge only)
If a subsequent related call is received, service is to be arranged. As a result of the vehicle previously being unattended or unlocated, drivers are to be charged for the subsequent callout Driver Expense
Wheels & Tyres
Wheels & Tyres
Tyre Replacement
Replace a damaged tyre / wheel with a serviceable, roadworthy and compatible spare/or tyre repair kit
Covered
Towing
Where the vehicle has a tyre repair kit (gel sealant and inflation pack) in lieu of a spare tyre, but the repair kit is not suitable to affect a temporary repair, towing to the nearest tyre repairer or dealer may be arranged
Covered
If repair is not possible (due to incompatible / unserviceable / unavailable spare, or unavailable / unmaintained gel repair kit, inability to remove locking nuts or where multiple wheels require changing) or multiple tyres tow to the nearest tyre repairer as per towing benefits As per Towing Benefits
Medical Repatriation Should the Driver or any passenger become ill or injured while driving 100 kms away from the registered home address Limit $5500 (inc GST) per annum
Personal Incident Management

Eligible Customers must be over 100km from home

Limit - $1100 (inc GST) per annum
Accommodation
Conditions
  • When an eligible incident has occurred overnight accommodation may be provided subject to availability.
3 nights @ $132 per night (inc GST)
Car Hire
Conditions
  • Where available, car hire is to be similar to customer’s vehicle
  • Car rental benefits cover daily rental fee only. Surplus can be used to cover excess KMs. Benefit excludes: fuel, insurance, tax and/or stamp duty charges or relocation fees
5 days @ $110 per day (inc GST)
Accommodation and Car Hire 3 nights @ $132 per night (inc. GST) and 3 days’ hire car @ $110 per day (inc. GST)
Alternative Transport
Conditions
  • Alternative transport to anywhere within Australia to owner/drivers choice of destination when the vehicle is unable to be repaired within 3 days, or when the driver requires return transport to retrieve the fixed vehicle
Vehicle Recovery to the designated location
Conditions
  • If the repair is likely to take more than 1 day the vehicle can be recovered to a dealer close to the driver’s home address or dealer at their intended destination anywhere in Australia for repair, at the driver’s request
OR
  • Once the vehicle has been repaired, the vehicle can be recovered to any location nationally at the request of the driver or dealer
OR
  • Return transport for one person to retrieve the repaired vehicle will be provided. Refer to Alternative transport PIM benefit